Home Tools Return Policy

At Home Tools, your satisfaction is our top priority. If you are not completely happy with your purchase, our Return Policy is designed to make the process straightforward and hassle-free.

Return Eligibility:

Items must be unused, in their original condition, and in the packaging they arrived in to be eligible for a return. Unfortunately, items that are used, damaged, or missing their original packaging may not qualify for a return.

Return Timeframe:

You have a 30-day window from the date of purchase to initiate a return. After this period, returns may no longer be accepted.

How to Initiate a Return:

To start a return, reach out to our customer service team at hometoolus@gmail.com with your order number and the reason for the return. We will then guide you through the return process.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refund Process:

After receiving and inspecting your returned item, we will notify you about the status of your refund. If approved, a refund will be issued to your original payment method within a specified number of days.

Exchanges:

For exchanges, follow the same return process and place a new order for the item you want.

Handling Damaged or Defective Items:

If your order arrives damaged or defective, contact us right away. We will expedite a replacement or provide a refund.

Contact Information:

For any questions or concerns regarding our Return Policy, email us at hometoolus@gmail.com.

Thank you for shopping with Home Tools, where your satisfaction is our goal!